Last updated: February 2026
Overview
At George’s Gourmet Meats, we are committed to delivering premium quality meat and smallgoods to every customer. Because our products are perishable, our refund and returns policy differs from standard retail — please read it carefully.
Returns
Due to the perishable nature of our products, we are unable to accept returns of meat, poultry, seafood, smallgoods, or any other food items. Once a perishable product has been delivered and has left our control, it cannot be returned for food safety reasons.
Issues With Your Order
If you receive a product that is:
- Incorrect (not what you ordered)
- Damaged during delivery
- Not of acceptable quality (e.g., spoiled, off, or not as described)
Please contact us within 24 hours of receiving your order with:
- Your order number
- A description of the issue
- Clear photos of the affected product(s) and packaging
We will assess the issue and, at our discretion, offer a replacement, store credit, or refund for the affected item(s).
Products Sold by Weight
Some of our products are sold by weight (per kilogram). The final price charged may vary slightly from the estimate shown at checkout based on the actual weight of the product. This is standard practice for fresh meat and is not grounds for a refund.
Order Cancellations
You may cancel or modify your order before it has been dispatched by contacting us directly. Once an order has been dispatched, it cannot be cancelled, modified, or refunded.
Refund Processing
If a refund is approved, it will be processed to your original payment method within 5–10 business days, depending on your financial institution.
If you believe a refund is overdue:
- Check your bank account or credit card statement
- Contact your bank or card provider — processing times can vary
- If you still haven’t received your refund, contact us at [insert email address]
Non-Refundable Items
The following are not eligible for refund:
- Products where the issue was not reported within 24 hours of delivery
- Products that were not stored correctly after delivery (e.g., left unrefrigerated)
- Change-of-mind purchases
- Gift vouchers and store credit
Sale and Promotional Items
Products purchased at a discounted or promotional price are subject to the same refund policy as regular-priced items. If a product is faulty or not of acceptable quality, you are entitled to a remedy regardless of whether it was purchased on sale.
Gifts
If a product was purchased as a gift and shipped directly to the recipient, any approved refund or credit will be issued to the original purchaser.
Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies your rights under the Australian Consumer Law (ACL). Our products come with guarantees that cannot be excluded, including that goods will be of acceptable quality, match their description, and be fit for their intended purpose.
If a product fails to meet a consumer guarantee, you are entitled to a remedy including repair, replacement, or refund depending on the nature of the failure.
For more information about your rights, visit the ACCC website.
Contact Us
If you have any questions or need to report an issue with your order:
- Email: [insert email address]
- Phone: [insert phone number]
- Address: [insert business address]
This is a sample page.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.