Last updated: February 2026
Who We Are
We are George’s Gourmet Meats, operating the website georgesgourmetmeats.com.au. We are committed to protecting the privacy of our customers and website visitors in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Contact details:
- Website: georgesgourmetmeats.com.au
- Email: [insert email address]
- Phone: [insert phone number]
- Address: [insert business address]
What Personal Information We Collect and Why
Orders and Account Information When you place an order or create an account, we collect your name, email address, phone number, billing address, and delivery address. This information is necessary to process and fulfil your order, communicate with you about your purchase, and comply with our legal obligations.
Payment Information Payment transactions are processed securely through our payment gateway provider. We do not store your full credit card details on our website. Payment processing is handled in accordance with PCI-DSS standards.
Website Usage and Cookies When you visit our website, we may automatically collect certain information including your IP address, browser type, device information, and browsing behaviour. We use cookies and similar technologies to keep your shopping cart active, remember your preferences, and improve your experience on our site.
If you create an account or place an order, cookies are used to maintain your session and remember your details for future visits. You can control cookie settings through your browser preferences.
Communications If you subscribe to our newsletter, contact us via email, or submit a form on our site, we collect the information you provide (such as your name and email address) to respond to your enquiry or send you updates about our products and promotions. You can unsubscribe from marketing communications at any time.
Comments If you leave a comment on our website, we collect the data shown in the comments form, along with your IP address and browser user agent string to assist with spam detection. An anonymised string created from your email address (a hash) may be provided to the Gravatar service to check whether you use a profile image. The Gravatar privacy policy is available at https://automattic.com/privacy/.
How We Use Your Information
We use the personal information we collect to:
- Process and fulfil your orders, including delivery of products
- Communicate with you about your orders, account, and customer service enquiries
- Send you marketing communications where you have opted in
- Improve our website, products, and customer experience
- Comply with legal obligations, including food safety regulations and tax requirements
- Detect and prevent fraud
Who We Share Your Data With
We may share your personal information with trusted third parties who assist us in operating our business, including:
- Payment processors to securely handle transactions
- Delivery and logistics partners to fulfil your orders
- Email marketing platforms to send newsletters and promotions (where you have opted in)
- Website hosting and analytics providers to maintain and improve our site
- Accounting and business software providers for order and tax record management
We do not sell your personal information to third parties. We only share your data where necessary to provide our services or where required by law.
If you request a password reset, your IP address will be included in the reset email.
Embedded Content
Pages on our site may include embedded content from other websites (such as videos or social media feeds). Embedded content from other websites behaves in the same way as if you had visited that website directly, and those sites may collect data about you, use cookies, and monitor your interaction with the content.
How Long We Retain Your Data
We retain order information for as long as necessary to fulfil our legal, tax, and business obligations. Under Australian tax law, we are required to retain transaction records for a minimum of five years.
If you create an account, your profile information is retained until you request its deletion. If you leave a comment, the comment and its metadata are retained indefinitely so we can recognise and approve follow-up comments automatically.
Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or incomplete information
- Request deletion of your personal data, subject to our legal obligations to retain certain records
- Opt out of marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached
To exercise any of these rights, please contact us at [insert email address].
Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, and disclosure. Our website uses SSL encryption to secure data transmitted between your browser and our servers.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised date.
TERMS AND CONDITIONS
Last updated: February 2026
1. About These Terms
These terms and conditions govern your use of the George’s Gourmet Meats website (georgesgourmetmeats.com.au) and any purchases made through it. By placing an order, you agree to be bound by these terms.
George’s Gourmet Meats is operated by [insert legal entity name], ABN [insert ABN].
2. Products and Pricing
All products are subject to availability. We reserve the right to limit quantities and to discontinue products at any time without notice.
Prices displayed on the website are in Australian Dollars (AUD) and include GST where applicable. For products sold by weight, the final price may vary slightly from the estimated price shown at checkout, as the actual weight of your order may differ. We will notify you of any significant price differences before processing your order.
Product images are for illustrative purposes only. Due to the natural variation in meat products, actual items may differ slightly in appearance.
3. Orders and Payment
By placing an order, you are making an offer to purchase products from us. We reserve the right to accept or decline your order at our discretion. An order confirmation email does not constitute acceptance — your order is accepted when we dispatch your products.
Payment must be made in full at the time of ordering via the payment methods available on our website. All transactions are processed securely through our payment gateway.
4. Delivery
We deliver to [insert delivery areas — e.g., selected areas within South East Queensland / nationwide / etc.]. Delivery times provided are estimates and are not guaranteed. We are not liable for delays caused by circumstances beyond our control.
As our products are perishable, please ensure someone is available to receive your delivery. If delivery cannot be completed due to an incorrect address or no one being available to accept the order, additional delivery charges may apply.
5. Perishable Goods
Our products are perishable and must be refrigerated or frozen promptly upon delivery. We are not responsible for product quality once delivery has been completed and the products have left our control.
Please check your order upon delivery. If there is an issue with your order (such as incorrect or damaged items), please contact us within 24 hours of delivery.
6. Refunds and Returns
Due to the perishable nature of our products, we do not accept returns. However, if you receive an incorrect, damaged, or defective product, please contact us within 24 hours of delivery with photos of the issue and we will arrange a replacement or refund at our discretion.
Your rights under the Australian Consumer Law are not affected by these terms. Products come with guarantees that cannot be excluded under Australian Consumer Law.
7. Cancellations
Orders may be cancelled or modified before they are dispatched by contacting us directly. Once an order has been dispatched, it cannot be cancelled.
8. Website Use
You agree to use our website only for lawful purposes. You must not use the site in any way that could damage, disable, or impair the site, or interfere with any other party’s use of the site.
All content on the website, including text, images, logos, and design, is the property of George’s Gourmet Meats and is protected by Australian intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.
9. Limitation of Liability
To the maximum extent permitted by law, George’s Gourmet Meats shall not be liable for any indirect, incidental, or consequential loss or damage arising from your use of our website or products. Nothing in these terms excludes or limits any consumer guarantee under the Australian Consumer Law.
10. Governing Law
These terms are governed by the laws of Queensland, Australia. Any disputes arising from these terms or your use of our website will be subject to the jurisdiction of the courts of Queensland.
11. Changes to These Terms
We may update these terms from time to time. The updated terms will be posted on this page with a revised date. Continued use of the website after changes have been posted constitutes your acceptance of the revised terms.
12. Contact Us
If you have any questions about these terms, please contact us:
- Email: [insert email address]
- Phone: [insert phone number]
- Address: [insert business address]
REFUND POLICY
Last updated: February 2026
At George’s Gourmet Meats, we take pride in the quality of our products. Due to the perishable nature of meat and smallgoods, we are unable to accept returns. However, we want every customer to be satisfied with their purchase.
Issues With Your Order
If you receive a product that is incorrect, damaged, or not of acceptable quality, please contact us within 24 hours of delivery with:
- Your order number
- A description of the issue
- Photos of the affected product(s)
We will assess the issue and, at our discretion, offer a replacement, store credit, or refund for the affected item(s).
Order Cancellations
You may cancel or modify your order before it has been dispatched by contacting us directly. Once an order has been dispatched, it cannot be cancelled or modified.
Refund Processing
Approved refunds will be processed to your original payment method within 5–10 business days.
Australian Consumer Law
Our refund policy does not exclude, restrict, or modify your rights under the Australian Consumer Law. Products come with guarantees that cannot be excluded, including that goods will be of acceptable quality and match their description.
Contact Us
For any refund or return enquiries:
- Email: [insert email address]
- Phone: [insert phone number]
SHIPPING / DELIVERY POLICY
Last updated: February 2026
Delivery Areas
We currently deliver to [insert delivery areas]. If you are unsure whether we deliver to your area, please contact us before placing your order.
Delivery Times
- [Local area]: [insert timeframe, e.g., Next business day for orders placed before 2pm]
- [Extended area]: [insert timeframe]
Delivery times are estimates only and are not guaranteed. We will contact you if there are any expected delays with your order.
Delivery Charges
Delivery fees are calculated at checkout based on your delivery address and order size. [Insert any free delivery thresholds, e.g., “Free delivery on orders over $X within [area].”]
Receiving Your Order
As our products are perishable, it is important that someone is available to receive your delivery. Products are packed in insulated packaging to maintain temperature during transit, however they should be refrigerated or frozen promptly upon arrival.
If delivery cannot be completed (e.g., no one is available to accept the order or the address is incorrect), we may charge an additional delivery fee for redelivery.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking details where available.
Issues With Delivery
If your order has not arrived within the estimated delivery window, or if products arrive damaged, please contact us as soon as possible so we can investigate and resolve the issue.
Contact Us
- Email: [insert email address]
- Phone: [insert phone number]
Who we are
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Comments
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.